🧡 We want you to feel comfortable and confident with every purchase.
If you're not fully satisfied with your order, we’re here to help. Please review our return and exchange policy below.
🕒 Return Window
You may request a return within 15 days of receiving your order.
📦 Return Conditions
To be eligible for a return, items must be:
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Unworn, unwashed, and in original packaging
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In resellable condition (no stains, odors, or damages)
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Returned with proof of purchase (order number)
The following items are non-returnable:
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Underwear and intimates
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Final sale items
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Customized or personalized products
🚚 Return Shipping
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If the return is due to a quality issue (wrong item, defective, damaged), we will cover the return shipping cost.
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For all other reasons (e.g., size didn’t fit, changed mind), customers are responsible for return shipping.
🔁 Exchanges
We do not offer direct exchanges.
If you need a different size or color, please:
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Submit a return request
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Place a new order for the preferred item
🌍 Return Address
Returns will be shipped to our Chinese warehouse.
Please contact us at service@hennyrue.com before sending any item back.
We will provide the return instructions and full address in English.
💳 Refund Process
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Refunds will be issued to your original payment method
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Please allow 3–5 business days after we receive and inspect the returned item
🧾 How to Start a Return
Email us at service@hennyrue.com with:
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Your order number
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Item(s) you wish to return
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Reason for return
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(Optional) Photos if the product is defective
Our team will respond within 1–2 business days with next steps.
