🧡 We want you to feel comfortable and confident with every purchase.

If you're not fully satisfied with your order, we’re here to help. Please review our return and exchange policy below.

🕒 Return Window

You may request a return within 15 days of receiving your order.

📦 Return Conditions

To be eligible for a return, items must be:

• Unworn, unwashed, and in original packaging

• In resellable condition (no stains, odors, or damages)

• Returned with proof of purchase (order number)

The following items are non-returnable:

• Underwear and intimates

• Final sale items

• Customized or personalized products

🚚 Return Shipping

• If the return is due to a quality issue (wrong item, defective, damaged), we will cover the return shipping cost.

• For all other reasons (e.g., size didn’t fit, changed mind), customers are responsible for return shipping.

🔁 Exchanges

We do not offer direct exchanges.
If you need a different size or color, please:

1. Submit a return request

2. Place a new order for the preferred item

🌍 Return Address

Returns will be shipped to our Chinese warehouse.
Please contact us at service@hennyrue.com before sending any item back.
We will provide the return instructions and full address in English.

💳 Refund Process

• Refunds will be issued to your original payment method

• Please allow 3–5 business days after we receive and inspect the returned item

🧾 How to Start a Return

Email us at service@hennyrue.com with:

• Your order number

• Item(s) you wish to return

• Reason for return

• (Optional) Photos if the product is defective

Our team will respond within 1–2 business days with next steps.